Blog, news, published articles & podcasts by Clare Long.


Listen to more insights from Clare on issues of people management, unfair dismissal and other HR matters on the My Business Podcast…click here

You Have To Be Prepared To Give Stuff Away

Podcast on September 23, 2016
Clare Long
Principal at Norgay HR Consulting

On its own, this may not sound like the wisest of business strategies. Yet as Clare explains, giving away bits of your time and expertise for free is a core part of building strong referral partnerships and developing trust with prospective customers….listen

Unfair Dismissal: Employers have Rights too

Clare Long
Principal at Norgay HR Consulting

If you have an employee who just isn’t the right fit for your business, you’ll have to let them go. However, how can you avoid facing a dreaded unfair dismissal claim?… article

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Connect with Clare on LinkedIn…click here

Feedback is a Gift!

Published on March 6, 2018
Clare Long
Principal at Norgay HR Consulting

Most managers cringe at the thought of giving feedback to their employees. It might even seem impossible to engage your team by using critical feedback but without feedback, there can’t be progress.

And it’s not just a matter of avoiding delivering critical feedback. …..more

What I Learned in 2016

Published on December 20, 2016
Clare Long
Principal at Norgay HR Consulting

I am a member of a very vibrant chapter of BNI called All About Business. At our last meeting for the year, one of our team talked about what he had learnt in 2016 – thanks Sergio. That got me reflecting on my year – here are a couple of “stand-out” learnings for me for 2016….more

Workforce costs account for around 50-60% of total Operating Costs

Published on September 23, 2016
Clare Long
Principal at Norgay HR Consulting

Workforce costs account for around 50-60% of total operating costs – there is a compelling reason to ensure a return on that investment. 14Comment1ShareShare Workforce costs account for around 50-60% of total operating costs – there is a compelling reason to ensure a return on that investment. Small businesses tend to manage their people in an informal way…more

Make Mondays a Good Thing

Published on February 19, 2018
Clare Long
Principal at Norgay HR Consulting

A 30-year study conducted by Gallup says that 87% of the world’s workforce isn’t engaged in their work. Over 30 million employees were surveyed, so this is a staggering statistic.

Leaders and business owners are typically the ones fired up with passion and potential….more

Take The Guesswork Out Of Hiring

Published on October 28, 2016
Clare Long
Principal at Norgay HR Consulting

In my work as a HR Consultant working with a range of business clients, I find that a critical factor impacting both the ability and the pace of business growth is the extent to which the business can get and keep enough of the right people. However, when it comes to recruiting the right talent, many businesses are still relying on traditional interviewing techniques alone to make their hiring decisions. According to a recent HBR article….more


    review rating 5  I use Norgay HR as my HR manager. They are fantastic. I would be lost without their help. Detailed efficient and knowledgeable. I can not recommend them enough

    thumb Eric Brown

    review rating 5  I have worked alongside Norgay and this is a highly professional organisation. Their integrity and professionalism is unrivaled. Not only have I had an outstanding experience with Norgay I speak to other businesses that experience the same. HR is obviously a critical part of any business and far too often it is about compliance and other admin functions. Norgay ensures these matters are managed with the addition of strategic focus

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    review rating 5  Consummate professional in her field and so well regarded. I have heard nothing but praise for Clare's work and would highly recommend her to any business

    thumb Julia Yon

    review rating 5  On The Go Plumbing has used Clare from Norgay for around 2 years now. Clare has always been proficient, reliable and very knowledgable in her industry. I would not hesitate in recommending her to anyone who needs HR help in their business.

    thumb Mark Nashaty

    review rating 5  Clare & the team are Norgay HR Consulting are second to none. Their experience & attention to detail is second to none & I can't recommend them highly enough. They will give your business the HR servicing that it requires with the ease of being outsourced. Don't go anywhere else.

    thumb Adrian Apostolatos

    review rating 5  Norgay HR gives small and medium business access to a highly professional HR team for a fraction of the full team costs.

    thumb Chris Long





CASE STUDY: Situation Before: We had so many questions about people’s legal entitlements, contractual stuff, and we had a number of long-term staff in the business and were concerned that their employment contracts were out of date, or even non-existent.


CASE STUDY: Situation Before: Being a small business we didn’t have the resources to dedicate to the area of human resource management. We already had our plates fully loaded – we were wearing many hats and we found that we were spending a lot of time trying to manage this area without being equipped to do so.


CASE STUDY: Situation Before: I had a very difficult member of staff who was not performing her job and her overall behaviour was having a very negative impact on other members of my team. At the time, I had a subscription to a HR advisory business.


CASE STUDY: Our client owns a successful electrical business employment 20 staff, with 12 vans on the road servicing domestic householders, strata managers, real estate agents, commercial building managers and renovators.


CASE STUDY: Our client operates in a highly competitive sector of the IT industry. This Australian software company blends cutting edge design, robust training methodology and an in-depth understanding of key industry


CASE STUDY: Our client is a privately owned bookkeeping firm of 15 staff and growing. This business is highly successful and has grown rapidly. Based on current pipeline, that growth is set to continue.

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